FAQ's - Frequently Asked Questions
What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We deliver worldwide.
Where do we ship your product from?
Our offices are located in Lausanne, Switzerland. Our international warehouse is located in China.
Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email to firstname.lastname@example.org
Some items are missing from my order, what is going on?
Our products are shipped separately according to your order. If, for example, it contains materials from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive soon.
I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Lausanne, Switzerland.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to learn more about it, please contact us by email at the following address: firstname.lastname@example.org
Do you have a refund policy?
We do our best to solve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not sold. For more information, please read more about our refund policy.